Shipping / Paying
EN:
Shipping
Free Shipping Thresholds
Some countries or customers may qualify for free shipping if the order exceeds a certain value. This threshold varies depending on location and will be automatically calculated at checkout if applicable.
Shipping Providers
We work with various courier and transport companies to ensure your order arrives safely and on time. The final shipping provider may differ from the one initially displayed or selected during checkout, depending on the size, value, and urgency of the shipment.
Damaged or Lost Shipments
In the event of visible damage or any issues with the delivery, the receiver must ask the courier or driver to record a formal note in their system at the time of delivery.
Without this written note, our company, CUBE GOLEM d.o.o., may not be able to offer compensation or pursue claims with the transport provider, as the issue would not be verified.
Paying
Prepayment Orders
If your order requires prepayment, please note that we will only begin processing and packing your order once the payment has been received on our account. Delays in payment may result in delays in shipping.
Payment of Invoices on Credit
Please note that for credit payments, the payment date will be considered as the date when the funds are received on our account, not the date the payment was initiated.
SI:
Dostava
Brezplačna dostava in pragovi za brezplačno dostavo
Nekatere države ali kupci so lahko upravičeni do brezplačne dostave, če vrednost naročila preseže določen znesek. Ta prag se razlikuje glede na lokacijo in bo samodejno izračunan ob zaključku nakupa, če je to primerno.
Dostavne službe
Sodelujemo z različnimi kurirskimi in transportnimi podjetji, da zagotovimo, da vaše naročilo prispe varno in pravočasno. Končni dostavljavec se lahko razlikuje od tistega, ki je bil sprva prikazan ali izbran ob zaključku nakupa, odvisno od velikosti, vrednosti in nujnosti pošiljke.
Poškodovane ali izgubljene pošiljke
V primeru vidnih poškodb ali kakršnih koli težav pri dostavi mora prejemnik ob dostavi od kurirja ali voznika zahtevati, da v njihov sistem zabeleži uradno opombo.
Brez te pisne opombe naše podjetje, CUBE GOLEM d.o.o., morda ne bo moglo ponuditi odškodnine ali uveljavljati zahtevkov pri prevozniku, saj težava ne bo potrjena.
Plačilo
Naročila s predplačilom
Če vaše naročilo zahteva predplačilo, upoštevajte, da bomo obdelavo in pakiranje naročila začeli šele, ko bo plačilo prejeto na naš račun. Zamude pri plačilu lahko povzročijo zamude pri odpošiljanju.
Plačilo računov na kredit
Upoštevajte, da se pri plačilih na kredit kot datum plačila šteje datum, ko so sredstva prejeta na naš račun, in ne datum, ko je bilo plačilo izvedeno.